After-Sale

Runwell Packaging

Service Hotline：021-37680571

Sales Hotline：021-67678382

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After-Sale

Runwell always adheres to the service concept of "Sincerity, Honesty and Integrity", and puts users’ interests in the first place forever.
Warranty and Repair: since the date of delivery of equipment, we provide free lifetime technical support (including technical consultation and technical support).
Once we get a call on equipment failure, we will respond fast, and determine the solutions to reply users within 30 minutes, and if the traffic conditions allow, we will arrange after-sales service personnel to arrive on users’ production site in the shortest time (generally no more than 24 hours) and immediately make repair. The general problems on the equipment will be solved in 2 calendar days, and the serious problems will be solved in no more than five (5) calendar days.
Within the warranty period, we conduct “three guarantees” policy: repair, replace or compensate the faulty equipment according to the severity degree of the quality problems. For the caused quality problems within the warranty period under the normal operation, all the maintenance costs (travel expense, labor cost, accessories fee, etc.) shall be borne by us. For the quality problems caused by human improper operation, we only charge the accessories fee.
In order to ensure the normal use of users and understand users’ actual usage, we pay a return visit for the users every year.
Staff Training: the technical engineers train the operators and maintenance personnel for the users for free, introduce in detail the relevant provisions of the GMP as well as the requirements, equipment performance, equipment use items and maintenance points in validation process, to make the maintenance personnel to be able to conduct the daily maintenance of equipment and general fault lookup and removal. The technical engineers help the users to establish the post responsibility system and safety production system and to inspect the operators’ actual operation ability on site, to ensure that the users can correctly and normally conduct the production.

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　Call for more Infomation:

　Sales Tel： 021-67678382

　After-sale： 021-37680571

　Fax： 021-37681677

　Email： shanghailanghui@126.com

　Addr： No. 725, Dongshe Road, Songjiang Dist., Shanghai

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